LogFire Services

Our supply chain experts apply fulfillment solutions that deliver outstanding results. Our service offerings represent an ideal combination of expertise, people and processes. Our Customer Success and Support team has a proven track record of helping logistics teams across the globe transition to fulfillment powered by cloud warehouse management systems. We work side-by-side with your team applying unparalleled, in-the-trenches experience at using cloud-based solutions in all industries.

Managed Services

Managed Services

LogFire’s managed services offerings for warehouse management and supply chain execution represent an ideal combination of expertise, people and processes. Our team of professionals has a proven record in working with multi-channel and omni-channel client teams around the world. We offer unparalleled, in-the-trenches experience in the consumer goods and retail supply chain industry.

Our advanced SaaS technology is offered on a monthly subscription basis with no additional software and hardware costs, license fees, infrastructure expenses, or annual maintenance or upgrade fees. Unlike traditional supply chain systems, releases and enhancements to our cloud-based WMS are implemented easily, with minimal disruption.

Implementation

Implementation

As pioneers in the New Fulfillment Economy, we know how to take your supply chain execution to the next level. LogFire’s seasoned experts are trained to apply best practices and processes that ensure a smooth implementation of our cloud-based WMS – in as little as 12 weeks.

Our experience and deep domain expertise will help you:

  • Design optimal warehouse and in-store inventory management solutions specific
  • Employ rapid deployment methodology for ROI achievement
  • Improve overall functional design
  • Conduct phase testing (system, integrations, MHE automation, performance & benchmarking)
  • Deliver training and change management programs
  • Monitor and minimize implementation expenses
  • Eliminate overlap
Support

Support

At LogFire our support team is ready when you need us – 365 days a year, 24 hours a day, in any time zone. Our professionals are experienced in troubleshooting issues that arise from any system involved in your supply chain, so we can quickly diagnose problems. Our skilled technical support team keeps your WMS running smoothly, handles questions from your user base, and tracks your product enhancement requests for inclusion in future releases.

LogFire’s dedicated support organization offers these advantages:

  • 24×7 support leveraging presence of teams across time zones
  • Combined functional and technical expertise
  • Breadth of experience gained through major WMS implementations around the globe
  • In-depth understanding of key WMS functional processes
Training

Training

LogFire provides in-depth educational programs that accelerate adoption of our cloud-based solutions. To this end, we deliver the information the way your end users expect it – on your data and in the context of how you run your supply chain. We feature unique training for each customer’s needs, including on-site training, video, live webinars and one-on-one training sessions. All of our programs are uniquely customizable. Our global training team of supply chain experts – from our corporate headquarters in Atlanta and through our offices in Latin America, South Africa and Asia – provides the knowledge and resources vital to your success.

Integrations

Integrations

For third party solutions, LogFire Enterprise Integration is architecturally built into the solution. We offer support integration with host Enterprise (ERP), Merchandising (MMS), and Supply Chain Solutions (SCM), as well as integrated data from trading partners throughout an extended enterprise network. Our data is facile and can be sent and received using EDI standards and other formats including XML and flat file. Additionally, the LogFire Integration Framework provides integration with material handling equipment.